Shipping & Returns

General Terms:

Decor Impressions reserves the right to update the rules when necessary, and the updated version will be published on decorimpressions.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Decor Impressions immediately. All buyers or Decor Impressions are deemed to accept the rules if they are using the services provided by Decor Impressions. Decor Impressions will publish their own Return & Refund Policy on the product detail page. Decor Impressions policy shall prevail in case of a conflict with Decor Impressions policy.

For after-sales issues, buyers should file a return & refund request within 14 days of the delivery date (except several Decor Impressions whose after-sales period was agreed by Decor Impressions). The period of Return & Refund request filed exceeds, then Decor Impressions reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in Decor Impressions buyer center, or by contacting Decor Impressions customer service to cancel the order. Please note some Decor Impressions policies do not accept order cancellations before the order is shipped out. The Decor Impressions should agree or reject the cancellation request within 5 business days.

If the Decor Impressions cannot fulfill the buyer's order within the order processing time indicated on Decor Impressions product page, under the condition, but not limited to no stock or other conditions, the Decor Impressions has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, then Decor Impressions has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Decor Impressions should refund the buyer when the return shows as in transit on the logistic website with the Decor Impressions provided prepaid return label.

Decor Impressions shall not require Decor Impressions to accept after-sale requests for "non-defective remorse returns", Decor Impressions has the right to accept or reject the request as his policy show as on the Decor Impressions product page. Decor Impressions will abide by the Decor Impressions policy under this condition.

If Decor Impressions accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Decor Impressions policy restriction, the "restocking & repacking fee" in total Decor Impressions deducted shall not exceed 35% of order total price.

Decor Impressions shall not require Decor Impressions on warranty, like whether to provide warranty or not, or the way of warranty handling with.

Decor Impressions shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on Decor Impressions policy or Decor Impressions policy, agree on refund or redelivery between Decor Impressions and buyer or others, Decor Impressions must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the Decor Impressions or Decor Impressions. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the Decor Impressions and or Decor Impressions has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Decor Impressions.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

2. Goods Returned in Transit

If the package is sent back to the Decor Impressions during transit for any reason, and the buyer applies for a refund, the Decor Impressions should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the Decor Impressions should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the Decor Impressions should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the Decor Impressions via "Contact Seller" or contact Decor Impressions customer service to request the Decor Impressions update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the Decor Impressions shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note the buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Decor Impressions, the Decor Impressions should check the proof and give a response within 3 business days.

If the proof checked by the Decor Impressions is not showing the problem clearly and or if the proof checked by Decor Impressions is not showing the problem clearly, the proof is invalid, and the Decor Impressions/Decor Impressions has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the Decor Impressions/Decor Impressions, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the Decor Impressions should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the Decor Impressions should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, the Decor Impressions should redelivery within 5 business days of proof approval. Please note Decor Impressions have the right to refund orders if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

6.1 Invalid tracking information

If Decor Impressions verifies the tracking number is wrong, and the Decor Impressions fails to provide the correct one within 4 business days, Decor Impressions will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label is created showing on a logistic website, and the buyer applies for a refund, Decor Impressions require Decor Impressions refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the Decor Impressions fails to provide any valid tracking updated info, the buyer may apply for a refund. Decor Impressions require a Decor Impressions refund order within 3 business days as buyer requests.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through decorimpressions.com/contact-us or contact the Decor Impressions through their Decor Impressions account with the order "Contact Message" option to solve the goods or logistics issue.

Decor Impressions will try its best to assist buyers in these special circumstances in a timely manner. After notifying Decor Impressions, Buyers should expect a decision from Decor Impressions on these types of issues no later than two weeks.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Decor Impressions to help deal with the after-sale issues.